Dispute and Chargeback Management software - by Kount - Onefede
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Dispute and Chargeback Management

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The dispute and chargeback management software is a dashboard that integrates with post-authorization tools from Verifi, A Visa Solution, Ethoca Consumer Clarity™, and Ethoca Alerts to help you prevent revenue loss from criminal and friendly fraud. Automatically respond to customer inquiries, and manage chargeback alerts and notifications in one place.

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Description

Act on customer disputes from one dashboard to stop chargebacks, save sales, improve customer experiences, and reduce future fraud.

How Kount’s chargeback management software works

The dispute and chargeback management software is a dashboard that integrates with post-authorization tools from Verifi, A Visa Solution, Ethoca Consumer Clarity™, and Ethoca Alerts to help you prevent revenue loss from criminal and friendly fraud. Automatically respond to customer inquiries, and manage chargeback alerts and notifications in one place.

Inquiries

Inquiries tell you when customers have disputed charges with their issuing banks. As soon as you receive an inquiry in the chargeback management software, you can collaborate with banks by relaying additional information about the transaction.

Chargeback Management Alerts

Alerts tell you that chargebacks are about to be issued. As soon as you get a chargeback alert, you can take action. Manually or automatically relay the status of a refund to stop chargebacks in progress.

Chargeback management solution benefits
  1. Reduce chargebacks almost immediately. Deflect chargebacks and resolve disputes as soon as customers contact their issuing banks.
  2. Communicate refunds quickly. Resolve customer disputes quickly to save time, money, and resources on manual reviews.
  3. Save the sale. Deflect chargebacks by relaying transaction data that can help customers recognize purchases.
  4. Manage disputes and chargebacks in one place. Act on and resolve post-authorization disputes as soon as they happen.
  5. Inform future fraud prevention. Use decision data insights and analytics to adjust policies within your anti-fraud solution.
  6. Pay only for positive outcomes. Kount’s chargeback solution has no set-up costs, monthly minimums, or long-term commitments — just positive ROI.
Access post-authorization tools from major card brands

Verifi | A Visa Solution

In partnership with Verifi, A Visa Solution, Kount customers can act on disputes with Near Real-Time Chargeback Prevention.

Verifi’s powerful set of chargeback prevention tools — Order Insight®, the Cardholder Dispute Resolution Network™ (CDRN®), and INFORM — can help you identify, prevent, and resolve chargebacks.

Ethoca

Consumer Clarity™ provides additional details — like merchant names and logos, purchase locations, and itemized digital receipts — to cardholders and banks. Relaying more details about a transaction can eliminate transaction confusion.

Ethoca Alerts allows you to get confirmed fraud and customer service alerts that help intercept and deflect disputes from criminal and friendly fraud, post-authorization and pre-chargeback.

Deflect disputes from accidental and intentional friendly fraud

In accidental friendly fraud, good customers forget or don’t recognize purchases. In intentional friendly fraud, bad actors try to exploit policies to get goods for free. A friendly fraud solution can help prevent chargebacks from disputes in both cases.

A friendly fraud solution can help businesses relay transaction details to issuing banks and customers. In the event of a dispute, these transaction details can help customers recognize purchases. And if you pair a friendly fraud solution with Kount Command, you can learn more about which customers may be committing friendly fraud intentionally.

Get expert help with professional and managed services

Partner with experts as part of Kount’s professional and managed services. Kount’s experts can help you optimize fraud policies, build internal expertise, and improve business operations. Maintain performance on established service levels, and achieve desired business outcomes with confidence.

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Vendor Information

Description

About Kount, an Equifax Company

E-commerce businesses, acquiring banks, and payment service providers use Kount’s solutions to Identify good customers, Assess known and emerging risks, Engage with users, Grow revenue opportunities, and more.

In 2006, the idea for Kount was created on the back of a sushi napkin. Innovation has led the way ever since. Today, Kount is the leader in digital fraud prevention, holding over 30 patents with more pending. Kount’s solutions serve over 9,000 brands globally and have over a decade of data informing their advanced AI and machine learning models.

Kount and Equifax joined forces in 2021 to transform digital enablement and consumer insights. Their digital fraud solutions combine physical and digital identifier data to build comprehensive customer personas. Kount and Equifax are leveling the playing field and giving more businesses access to data that can help them reach the right customers at the right time.

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